About Telephone Skills Training
We understand that you want your customers to receive a consistently high and memorable service experience, that they uniquely associate with your business.
At CCF Training, we believe that an organisation’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with your people.
Customer Service is a Feeling, and your people are the means by which to deliver that feeling to every customer, every day. Whilst some of this feeling can be created in advance through careful planning of your service, the vast majority of it is delivered day-by-day, hour-by-hour, minute-by-minute, every time your people interact with one of your customers.
Our transformational telephone skills workshops will equip your people with the mindset, motivation and tools they need to generate that feeling in every interaction.