In-House Training

In-House Telephone Skills Training

About Telephone Skills Training

We understand that you want your customers to receive a consistently high and memorable service experience, that they uniquely associate with your business.

At CCF Training, we believe that an organisation’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with your people.

Customer Service is a Feeling, and your people are the means by which to deliver that feeling to every customer, every day. Whilst some of this feeling can be created in advance through careful planning of your service, the vast majority of it is delivered day-by-day, hour-by-hour, minute-by-minute, every time your people interact with one of your customers.

Our transformational telephone skills workshops will equip your people with the mindset, motivation and tools they need to generate that feeling in every interaction.

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The key to lasting change

The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Did you know? – 32% of customers find the telephone to be the most frustrating form of Customer Service? That’s because increasingly, teams lack the skills they need to communicate on the telephone in a professional, confident and caring way.

Telephone Skills Training for your team will improve the experience your customers get over the telephone, leading to increased customer retention and less complaints.

We can help You – We can design training tailored to your team’s specific needs to dramatically improve the Customer Service they provide on the telephone.

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training.

Delivered in your own offices – We travel to all locations across the UK and train teams of all sizes.

Provide your team with the behaviors and skills required to develop excellent call handling skills

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Maya Angelou

Talk to us

We are here to help you improve your customer service

T: 01923 270 185
E: [email protected]