In-House Training

In-House Interviewing & Recruitment Skills Training

About In-House Interviewing & Recruitment Skills Training

We believe that customer service can only be as good as the team who deliver it. This is why we are dedicated to showing businesses how to hone their recruitment processes and interviewing techniques to identify the very best in talent and those individuals who truly have a passion for customer service.

Our transformational interviewing and recruitment skills training workshops will help you grow an expert customer service team, ensuring your customers receive a consistently high and memorable service experience.

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The key to lasting change

The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

We understand that finding good people is the biggest challenge companies face. Do your managers have what it takes to hold interviews that get the best (and the worst!) out of possible new hires?

Interviewing Skills Training for your team will give them the confidence to hold effective interviews allowing them to spot talent more easily, leading to lower staff-turnover and improved customer service levels.

We can help you – We can design training tailored to your team’s specific needs to dramatically improve your interviewing and recruitment processes..

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training.

Delivered in your own offices – We travel to all locations across the UK and train teams of all sizes.

Provide your team with the confidence to run successful and effective interviews and improve your recruitment processes.

We use psychology principles and fun, energetic group activities to provide effective learning that lasts.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Maya Angelou

Talk to us

We are here to help you improve your customer service

T: 01923 270 185
E: [email protected]